TERMS & CONDITIONS
RATES
All rates quoted on our web site are for standard room accommodation (unless otherwise specified), single or double occupancy, include local tax and service charge. All rates are only applicable for USA and Europe market.
Rates charged are those displayed on the HOTEL BARGAIN FINDER (HBF) web site (operated by Hong Kong registered BALI.com Ltd) valid for the period of your stay at the time you send your reservation to HBF (validity dates refer to your stay and NOT to the date the reservation is made). Current rates are automatically recorded together with each reservation received by HBF, and it is strongly recommended that you print a copy of your reservation for your own records.
Although all hotel rates in Bali are quoted in US dollars, in case of payment by credit card local regulations require that all charges are made in Indonesian Rupiah converted at the rate of exchange applied by Indonesian banks for selling US dollars on the day of the debit. Any subsequent refunds will be based on the amount and currency actually received by HBF/BALI.com Ltd.
Although you may "lose" 3% to 5% or so because of these currency conversions, payment by credit card gives you valuable safeguards. In the unlikely case that anything should go wrong and you should have a justified claim, you can always request a refund through your credit card company. The fact that BALI.com Ltd's charges are processed by all major credit card companies demonstrates BALI.com Ltd's good track record. All credit card issuers would refuse to do business with BALI.com Ltd and/or any of its divisions if this would create any problem for them.
New: since early 2002 HBF debits your MASTERCARD or VISA credit card overseas in US dollar to prevent losses because of the currency conversions from the quoted US dollar rate to Indonesian Rupiah and then back to US dollar or your home currency. This provides you with additional savings which no hotel or other agent in Bali can offer!
PAYMENT
After HOTEL BARGAIN FINDER (HBF), a division of Hong Kong based and registered BALI.com Ltd, has confirmed your reservation, the total cost of your reservation will be charged to your credit card and you will receive the official confirmation of your reservation from HBF.
CHANGE OF BOOKING
If you have to change your reservation, please inform HBF as early as you can. Please note that acceptance of any change of your reservation is subject to availability of the accommodation booked.
EXTENSION OF STAY AFTER ARRIVAL
If a client wishes to extend his/her stay at the hotel reserved through HBF after his/her arrival in Bali, neither HBF nor the the hotel is under any obligation to apply the HBF rate applicable to the original booking to any additional nights. However, HBF will always try to obtain the most favourable rates for its guests.
CANCELLATION & REFUNDS
All requests for cancellation must be submitted in writing. The cancellation cut off date of confirmed reservations is 21 days prior to arrival during the low season and 30 days prior to arrival during high / peak seasons. Cancellations made before the cut off date are subject to one night cancellation fee. Cancellation made on and after the cut off date will result in forfeiture of all payments received by HBF/BALI.com Ltd.
However, if you just change the dates of your visit, HBF will try to apply payments received to your new booking.
No refunds will be made if a booking should be only partly utilized, breakfast and/or other added values are not taken, or if transfers between airport and hotel and/or other services booked are not utilized.
LIABILITY
HBF/BALI.com Ltd act only as agent for the hotels, suppliers and/or contractors who are providing accommodations, transportation and services. Under no circumstances shall HBF/BALI.com Ltd be responsible for any loss, expense, damage, claims or injury direct, indirect, consequential or otherwise whatsoever, however caused or incurred whether arising in contract or otherwise in law or equity as a result of rendering of the services or accommodations as described including, without restricting the generality of the foregoing, as a result of any delay(s), substitution(s), rescheduling(s), over bookings, other inconveniences to the client, through acts of default of any company or person engaged in carrying out arrangements, or by reason of military action, acts of war, national disturbances, revolution or acts of God, or by any other act not within the control of HBF/BALI.com Ltd, or by any agents, employees, subcontractors, servants or third parties whatsoever supplying any of the services or accommodations herein. If any accommodations and/or services are substituted, HBF at all times will act in good faith and use its best efforts to substitute with accommodations and/or services of a type comparable to those originally contracted. HBF/BALI.com Ltd in their sole and unfettered discretion reserves the right to refuse or discontinue service to any person(s) and/or to rescind any contract for accommodations or services.
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